Updated December 17, 2021

Effective Sunday, December 19, 2021 at 12:01 a.m., new provincial restrictions will require indoor public settings to operate at 50% capacity until further notice. Additionally, all food and/or drink service will be prohibited at concert venues, patrons will be required to remain seated while in attendance, and venues will be required to close by 11 p.m.

As of September 22, 2021, provincial law requires all individuals entering venues to present government-issued proof of full vaccination completed at least 14 days prior to event admission. Electronic vaccine receipt can be obtained using a green Ontario health card through the province’s COVID-19 Vaccination portal at covid19.ontariohealth.ca.

Government issued ID matching details on vaccination certificate must also be presented for validation purposes. If you were vaccinated outside of the province of Ontario or outside of Canada, please provide a digital PDF or printed copy of your government issued vaccination confirmation receipt for your Government of Canada approved vaccine.

Effective January 4, 2022, the enhanced vaccine certificate with QR code will be the only accepted proof of individuals’ vaccination credentials. This QR code can be used digitally or by printing a paper copy. Individuals can download their enhanced certificate with QR code through this provincial portal.

These policies will be added to the mandatory public health measures already in effect.

Active screening, contact tracing, proper face masking and PPE, physical distancing from individuals outside of one’s household, and capacity limits all have important roles to play in enhancing the safety of our performance spaces, limiting viral spread, and improving health metrics in the wider community.

COVID-19 is a serious and extremely contagious disease, regardless of your vaccination status. An inherent risk of exposure to COVID-19 exists in any place where people gather.

Event ticket holders fully understand that:

(a) the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation, or variation thereof, “COVID-19” ) is an extremely contagious disease that can lead to severe illness and death, and there is an inherent danger and risk of exposure to COVID-19 in any place where people are present. Government-approved COVID-19 vaccines, while proven to be extremely effective at preventing serious illness, and reducing rates of hospitalization and death, do not eliminate risk of infection;

(b) no health and safety policies, assessments, precautions and/or protocols that will be implemented from time to time at and for the Venue (collectively, the “Venue Protocols”) by local, provincial and federal governmental agencies, the Venue owner/operator, and/or by the Event Producer and its affiliated companies (as applicable), (individually or collectively, “Event Organizer”) and/or third parties, can eliminate the risk of exposure to COVID-19;

(c) while people of all ages and health conditions can be and have been adversely affected by COVID-19, many public health authorities have determined that (i) people with certain underlying medical conditions are or may be especially vulnerable, including, but not limited to, people with chronic kidney disease, chronic obstructive pulmonary disease, moderate to severe asthma, liver disease, compromised immune systems (including as a result of organ transplant), obesity, serious heart conditions, sickle cell disease, and type 2 diabetes, and (ii) the risk of severe illness from the contraction of COVID-19 increases steadily with age, and contracting COVID-19 can result in the further transmission of COVID-19 to Holder’s spouse, family members, and other persons in proximity to ticket holder; and

(d) exposure to COVID-19 can result in subsequent quarantine, illness, disability, other short-term and long-term physical and/or mental health effects, and/or death, regardless of age or health condition at the time of exposure and/or infection.

By entering the venue or event space, the ticket holder assumes all risks, hazards, and dangers arising from or relating in any way to the risk of contracting a communicable disease or illness — including, without limitation, exposure to COVID-19 or any other bacteria, virus, or other pathogen capable of causing a communicable disease or illness, whether that exposure occurs before, during, or after the event, and regardless of how caused or contracted — and waives any and all claims and potential claims against the ticketing platform, event organizer and against any companies affiliated with the event organizer — relating to such risks, hazards, and dangers.

It is the discretion of the individual to determine whether they would like to disclose their vaccination status. Should they decide not to divulge this information, however, they will not be permitted to access the event.

The Ontario Human Rights Commission’s position is that an individual who chooses not to be vaccinated based on personal preference does not have the right to accommodation under the Ontario Human Rights Code. While the Code prohibits discrimination based on creed, personal preferences or singular beliefs do not amount to a creed for the purposes of the Code.

Individuals with eligible medical exemptions must show written proof confirming their exemption from vaccination, provided by a physician or registered nurse in the extended class that sets out: (i) a documented medical reason for not being fully vaccinated against COVID-19, and (ii) the effective time period for the medical reason, and must supply negative PCR test results or rapid antigen screening results taken within 48 hours of door time. Effective January 4, 2022, individuals who have an eligible medical exemption must ask an Ontario physician or registered nurse (in the extended class) to submit their exemption directly to the public health unit where the issuer’s practise is located, in order to obtain an enhanced vaccine certificate with QR code.

No one should experience harassment or other discriminatory treatment based on an Ontario Human Rights Code-protected ground because they are unable to receive a vaccine. Each of us has a responsibility to treat others with dignity and respect, to lead with empathy and kindness, and to do what we can to keep each other safe.

All attendees are asked to have their event ticket, vaccination documentation and government-issued photo ID ready when entering the entrance line-up, in order that the queue can be processed in a smooth and efficient manner. All individuals waiting to enter must wear properly fitted face masks and maintain a physical distance of at least two metres from other groups of persons outside of their household. All individuals entering venues or event grounds must complete a provincially mandated wellness survey, present their screening results, and provide contact information to event staff prior to entering.

Contact information will be collected from all individuals entering events for the purposes of contact tracing, should that be required. This information will remain strictly confidential and held securely for a period of 30 days from event whereupon it will be destroyed.

Venue capacity is limited in terms of performers, production staff, and audience members, with all participants mandated to follow stringent public health protocols. Attendance capacity may be capped or rescoped in response to changes in municipal and provincial public health policy.

In compliance with Ontario Reg. 364/20 under Reopening Ontario Act, 2020, S.O. 2020, all individuals entering the event grounds are required to wear a properly fitted face mask (covering nose and mouth, secured under chin and snugly fitted along cheeks, with no gapping).

Every member of the public in attendance at an event, indoors or outdoors, must wear a properly fitted face mask in a manner that covers their mouth, nose and chin, unless as excepted by provincial guidelines — performing onstage or while eating, drinking, or attending to medical needs — or while seated with members of their own household only, and provided that every member of the household is seated at least two metres from every person outside their household.

In accordance with Ontario Reg. 364/20, every member of the public inside the venue or event grounds shall maintain a physical distance of at least two metres from every other person, except from their caregiver or from members of the person’s household. All participants must maintain two-metre separation from those outside their households while on grounds, whether in front of or behind stage, including washrooms and dressing rooms. Access to non-general-admission areas of the venue will be strictly limited to personnel essential to the production.

All individuals entering event grounds will be actively screened by questionnaire prior to entry. Individuals are required to self-assess on day of event and remain at home if they have experienced COVID-19 symptoms as detailed on the Government of Ontario’s online self-assessment tool within 48 hours of event attendance. Individuals with identified symptoms, who have been in contact with someone with COVID-19, who have been told to self-isolate, or who have travelled outside of the province in the 14 days prior to the event should not attend.

Smoking (tobacco or cannabis) and/or using an electronic cigarette (containing any substance) is not permitted.

In compliance with Ontario Reg. 364/20, all attendees will be screened before being admitted to venue or event grounds. They must certify that they do not have symptoms, have not been diagnosed with or had direct contact with a known or suspected COVID-19 case in the past 14 days, and will comply with the event’s safety policies and procedures including wearing face coverings, observing mandated physical distancing, and other determined requirements.

Screening results will be reviewed by the compliance officer before performers, crew or staff enter the event grounds. Any individuals who do not pass screening will be immediately excluded from the grounds and encouraged to self-isolate and seek appropriate medical assessment and testing at earliest opportunity.

Violation of policies will constitute cause for removal from the event.

These measures enable organizers to provide high-quality entertainment while keeping artists, audiences, crew and staff safe. Safety plan will be made available for inspection by public health officials upon request.

Due to present circumstances surrounding COVID-19, event status is subject to change. To enable a safer live experience for all, event organizers are at liberty to regularly refine protocols and/or implement new safety initiatives which ticket holders may need to accept and adopt in order to attend events.

This policy document will be regularly reviewed and updated to match the most recent conditions of the COVID-19 pandemic, and to reflect the most current public health recommendations. Event subject to re-scoping or postponement if so mandated by public health authorities.

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