Where is the concert series taking place?

All concerts will be held in a temporary open-air venue on Level 7A of the York Boulevard Parkade, in downtown Hamilton, Ontario.

How do I get there?

Cyclists, pedestrians, and those with mobility assistive devices can access the York Boulevard Parkade by approaching from the York-facing entrance, located below the green canopy, using the immediate stairwell/elevator to ascend to Level 6, and entering the venue by the southeast ramp to Level 7A. Please observe 2 metre physical distancing protocols at all times and practice elevator etiquette — no more than two physically distanced  passengers will be permitted on the elevator at any given time.  Drivers can access the York Boulevard Parkade by entering from the south face of Vine Street, just after MacNab Street North. The York Parkade contains an EV charging station with two Sun Country Highway Chargers (CS40, 30 amp) on level 1B and can be reached by the following means:
• From Toronto/Niagara: Exit off the QEW Hamilton onto York Boulevard. Follow York until Bay Street and turn left. Turn right on first street, onto Vine Street. The parking lot will be on the right hand side after MacNab St..
• From London/Brantford: Exit off the 403 onto Main Street. Follow Main Street until Bay Street, turning left on Bay and continuing until Vine Street; turn right onto Vine, and proceed roughly two blocks east. Entrance to the parkade is on the right hand side directly  after MacNab Street. You will be able to drive up to Level 6, located directly below the concert venue. Entrance to the venue is via southeast ramp to Level 7A. Please observe 2 metre physical distancing protocols at all times. Note: Drivers cannot use the Passport Parking mobile pay app to pay parking fees at the York Boulevard Parkade.

What do I need to enter the event? 

When you arrive, please have your ticket and government-issued photo ID handy so that you’re ready to show it to venue staff, who will document the identity of seat holders should the information be required by public health officials for contact tracing. This information will remain confidential at all times and will be held for a term of 30 days from the end of the Skytop Concert Series at which point seat holder records will be destroyed. This information will only be used in the event of emergency and will not be used for any purposes other than contact tracing. Attendees will receive a touchless infrared temperature check upon arrival at the gate and will be asked to confirm that they have conducted a health screening/self-assessment prior to arrival, and that none of the disqualifying criteria apply to them. (We also encourage attendees to download and use the federal government’s free COVID Alert app so that they may be notified directly if they have been in close contact with someone who was contagious with COVID-19.) Whether they are drinking or not, all attendees will be wrist-banded due to restrooms being located outside of the venue gates, on ground level.

I’d like to avoid a lineup. When do doors open? 

Doors will open one hour before showtime. Matinee shows start at 1pm while evening shows start at 7pm, with doors opening at 12pm and 6pm respectively.

Can I buy tickets at the door? 

No. Ticket sales are strictly online, available through Eventbrite.com or Supercrawl.ca.

If I didn’t manage to get advance tickets, am I totally out of luck?

Not entirely. We’ll be live-streaming select evening sets here for those who are, for whatever reason, unable to attend.

What does my ticket get me?

Your ticket secures you a reserved seat that is physically distanced at least 2 meters from others. It also gets you one free face mask upon entry.

Are face masks required?

We urge all attendees to wear a mask unless exempt. Under City of Hamilton Bylaw 20-155, which applies to concert venues and other entertainment facilities, wearing a properly fitted face mask is required at all times with limited exemptions) when within 2 metres of any individuals not part of your household/social circle of 10 individuals. (Non-medical masks do not constitute personal protective equipment (PPE) and are not an appropriate substitute for 2 metre physical distancing. Although proper use of PPE can help prevent some exposures, it should not take the place of other control measures such as physical distancing, hand washing, and staying home when sick.) By the same token, if you are in the presence of someone unable to wear a mask, please understand that there are legitimate reasons why they may be unable to do so, and remember to maintain the minimum two-metre buffer zone. Coronavirus spreads through respiratory aerosols and droplets. Properly fitted face masks help protect yourself and others.

What if I’m running late and arrive when performers are already onstage?

All those arriving after the performance has started will be asked to wait and patiently observe physical distancing while waiting for the end of a song, at which point they Weill be ushered to their seats. Set times will be publicized in advance of the show to help you hold to schedule, but in general it’s always good to plan to be a bit early.

Can I mingle with friends who are also coming to the event?

We ask that you please remain in your assigned seat except before and after concert sets.  Please do not move your seat from its assigned spot. Continue to maintain 2 meter physical distancing requirements from all those who are not in your household/social circle of 10 individuals.

There it is again — “social circle”. Remind me again what that is? 

The province announced 10-person “social circles” in mid-July as part of Phase 3 Reopening. This term describes a very limited number of individuals closest to you with who do not have to physically distance and who can touch and hug each other (though they should continue to follow public health advice). Social circles are currently limited to a maximum of 10 people, the core of which is your immediate household — family, roommates, and everyone who regularly comes into your household (e.g. babysitter, caregiver) — and may be expanded from there. Everyone in a household must be part of the same social circle. If you add people outside of your household to your social circle, be sure to include anyone in their households as well. (Even if you rarely see them, they would still be considered part of your current circle.) Everyone in a social circle should agree to join only one circle, and maintain 2 metre physically distancing with anyone outside the circle. If you need a more complete walk-through, visit ontario.ca/socialcircles

How do the provincial gathering restrictions announced Sept 19 impact this series?

The provincial limits announced on Sept 19 impose new restrictions on private, unmonitored gatherings, and explicitly exempt events or gatherings held in staffed businesses and facilities. The restrictions do not apply to bars, restaurants, movie theatres, or cultural events such as this concert series.

What happens if the government imposes new restrictions that make the concert series impossible?

In the event that public health authorities mandate gathering restrictions that make these concerts impossible, all ticket holders will be reimbursed as appropriate.

I’ve been in contact with someone who is self-isolating, has been tested, and is awaiting COVID-19 test results. What should I do?

In the event that a ticket holder fails a pre-event self-assessment or falls ill prior to the event, they will be requested to stay home and seek appropriate medical attention, and their ticket purchase will be refunded.

I see that this is a licensed/all-ages event. How does the bar work? 

Alcoholic and non-alcoholic beverages will be available for purchase from servers and mobile carts moving in 3 metre aisles across the audience before and between sets. Drink orders will be delivered straight to your seat. Audience members of legal drinking age who have been wrist-banded accordingly may purchase two beverages per person in any given transaction. There is no conventional bar area, and bar service will only take place before and between performances.

Will I be able to buy band merch?

Because of public health considerations, there may not be band merch tables at these concerts. We do, however, encourage you to visit artist websites and show your loyalty and appreciation by purchasing music or merch. This is a challenging time for musicians and your support is more valuable than ever.

How close am I able to get to the artists performing?

Concerts in this series are intimate but distanced. There is to be no contact between performers and the public. Reserved seating is no closer than 4 metres from the lip of the stage. We ask audience members remain seated except before and after concert sets. Performers will at all times stay a minimum of 2 metres from audience, whether onstage or entering the stage area. Please respect performers’ health and safety and do not violate physical distancing protocols.

I noticed vendors mentioned on the flyer.

Yes, there will be independent vendors on hand. As with bar service and restroom usage, as a courtesy to other attendees and onstage talent, ticketholders are asked to limit their visits to vendors to the period before and between sets. There will be a limit of one customer per vendor booth at a time, and those patiently waiting their turn are asked to maintain 2 metre physical distancing.

Will restrooms be available?

Yes. A portable restroom trailer will be located on the ground level outside the southeast corner of the parkade, accessible via the stairs or elevator, and will be regularly sanitized in accordance with current public health guidelines. You may use restrooms during the intermission between sets. Per City of Hamilton By-Law 20-155, we ask that you remain masked while using these facilities. Please practice 2 metre physical distancing while lining up to use restrooms and hand wash stations. Hand sanitizer will also be available in-venue, but you may also choose to bring your hand rub brand of choice.

What on-site sanitization and cleaning protocols are in place?

Venue staff will be face-masked at all times and following strict public health protocols, including temperature checks, health screenings and sanitation training before the show. All commonly touched surfaces will be thoroughly cleaned and sanitized regularly.

Can I smoke during the show? 

Smoking tobacco or cannabis inside the York Boulevard Parkade is not permitted under City of Hamilton bylaws.  This also applies to vaping and e-cigarettes (in accordance with the Smoke-Free Ontario Amendment Act, 2016). As these events are licensed, per Section 45(2) of Regulation 719 of the Liquor Licence Act, illegal drugs and/or drug paraphernalia are not allowed on the premises. Use of medical marijuana is also prohibited inside the parkade facility. If you are wrist-banded you may choose to exit the parkade to partake of any of the above on the sidewalk, provided that you do so before the show or between sets.

Are pets allowed?  

Working service animals are permitted, but pets are not allowed.

What happens if it rains?

These events are scheduled to take place rain-or-shine. Audience safety is always organizers’ first priority, so in the event of extreme weather, we will consult with local authorities to make the safest decision for our attendees.

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